Customer Support
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Have a question or need assistance? Reach us instantly via WhatsApp — join our community or chat with us directly.
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Stay updated with the latest offers, service announcements, and connect with other DigitalOceans users in our community group.
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Need personal help with your order, payment, or account? Send us a direct WhatsApp message and our support team will respond promptly.
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FAQs
Frequently Asked Questions
Data bundles are delivered instantly upon successful payment. If you don't
receive it within 5 - 30 minutes, please contact us via WhatsApp with your order
reference.
Please check your order history first. If the order shows as completed but
you haven't received the service, chat with us on WhatsApp with your order ID
and we will resolve it within 30 minutes.
Our WhatsApp support is available Monday – Saturday, 7:00 AM – 10:00 PM GMT.
For urgent issues outside these hours, leave us a WhatsApp message and we will
respond first thing in the morning.
Visit the Become an Agent page to
start your registration. You can also ask any questions about the agent
programme in our WhatsApp community.
Still Have Questions?
Our support team is just a message away. Reach out on WhatsApp now.
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